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The T Information Center

The T was created in 1983 as the Fort Worth Transportation Authority, a regional transportation authority of the State of Texas and is not an agency or department of any of its member cities. 
The T Mission Statement: "we will provide quality public transportation to meet the mobility needs of our region"
The T annually provides nearly 9 million passenger trips on buses, vanpools and the Trinity Railway Express, which it jointly owns and operates with Dallas Area Rapid Transit. The T is developing a commuter rail from Fort Worth to DFW Airport. The T is governed by a nine-member board of directors with eight appointed by the Fort Worth City Council and one by Tarrant County Commissioners Court.

Customer Service

1600 E. Lancaster Avenue

Fort Worth, Texas 76102

P 817.215.8600

E tweb@the-t.com

Purchasing Department

Fort Worth, Texas 76102

P 817.215.8600 (Main)

P 817.215.8760

F 817.215.8765

E purchasing@the-t.com

 

Human Resources Department

1600 E. Lancaster Avenue

Fort Worth, Texas 76102

P 817.215.8600 (Main)

E jobs@the-t.com

The T Board of Directors

1600 E. Lancaster Avenue

Fort Worth, Texas 76102

E tboard@the-t.com

     

View The T's Service Standards Policy (document in Adobe Acrobat .pdf)

 

Fort Worth Transportation Authority (FWTA)  Financial Information

 

FY09 audited financial statements

Download PDF document here

FY10 audited financial statements

Download PDF document here

FY11 audited financial statements

Download PDF document here

FY12 audited financial statements

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FY13 audited financial statements

Download PDF document here

FY09 Budget Document

Download PDF document here

FY10 Budget Document

Download PDF document here

FY11 Budget Document

Download PDF document here

FY12 Budget Document

Download PDF document here

FY13 Budget Document

Download PDF document here

FY14 Budget Document

Download PDF document here

FY15 Budget Document

Download PDF document here 

 

Rights and procedures for accessing public records
Texas Government Code, Chapter 552

Read the Public Information Act (requires Acrobat Reader)

 

The T&P or ITC Public Room
Rentals

Click here for more information on the ITC or T&P .

Advertising on Buses

MACKAY ADVERTISING

Click here for rates and information

 

Title VI Policy

Notice to Beneficiaries of Protection Under Title VI
This notice is provided in compliance with 49 CFR Section 21.9 (d).

The Fort Worth Transportation Authority (The T) provides services and operates programs without regard to race, color, and national origin in compliance with Title VI of the Civil Rights Act of 1964.

Title VI Complaint Process

Non-discrimination Notice
The Fort Worth Transportation Authority (doing business at The T) provides services and operates programs without regard to race, color, and national origin in compliance with Title VI.

Request for Information
To request additional information about The T’s non-discrimination obligations, send your written request to: Atten: COO, 1600 E. Lancaster, Fort Worth, TX 76102.

Complaint Process
As a member of the general public if you desire to file a discrimination complaint under Title VI, the following procedure should be followed:
   1. The complaint should be filed with: Chief Operations Officer, 1600 E. Lancaster, Fort Worth, TX 76102.
   2. Any person who believes he or she has been subjected to unlawful discrimination may directly file a complaint or use an authorized representative.
   3. The complaint should at a minimum include the following information:
      a. Your name and address, and a telephone number where you may be reached during business hours;
      b. A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);
      c. A description of the alleged discriminatory act(s) in sufficient detail to enable investigator(s) to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (race, color, or national origin);
      d. The letter must be signed and dated by the person filing the complaint or by someone authorized to do so on his or her behalf.

Complaints must be filed with the Fort Worth Transportation Authority in writing at:
Fort Worth Transportation Authority
Attn: COO
1600 E. Lancaster Ave.
Fort Worth, TX 76102

Title VI Complaint Form

Download a copy of the form in Acrobat PDF  click here  

Copies of the Title VI Complaint Form can also be obtained by
calling Customer Service at 817-215-8600.

The T offers language assistance to those who are limited in their ability to communicate in English.  Please contact Nancy Amos, Interim COO.

Request for Information

To request additional information about The T’s non-discrimination obligations, send your written request to Tony Johnson, Executive Vice-President/COO.

The T Contact Form

 Please click the "Submit" button only once and wait for the confirmation screen.

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FWTA  Statement of Privacy

The Fort Worth Transportation Authority is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the FWTA site and governs data collection and usage. By using the FWTA website, you consent to the data practices described in this statement.

Collection of Your Personal Information

The FWTA collects personally identifiable information, such as your email address, name, home or work address or telephone number. The FWTA also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by the FWTA. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by the FWTA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the FWTA site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the FWTA public message boards, this information may be collected and used by others. Note: The FWTA does not read any of your private online communications.

The FWTA encourages you to review the privacy statements of websites you choose to link to from FWTA so that you can understand how those websites collect, use and share your information. The FWTA is not responsible for the privacy statements or other content on websites outside of the FWTA and FWTA family of websites.

Use of Your Personal Information

The FWTA collects and uses your personal information to operate the FWTA website and deliver the services you have requested. The FWTA also uses your personally identifiable information to inform you of other products or services available from The FWTA and its affiliates. The FWTA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The FWTA does not sell, rent or lease its customer lists to third parties. The FWTA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, the FWTA may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the FWTA, and they are required to maintain the confidentiality of your information.

The FWTA does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

The FWTA keeps track of the websites and pages our customers visit within the FWTA, in order to determine what FWTA services are the most popular. This data is used to deliver customized content and advertising within the FWTA to customers whose behavior indicates that they are interested in a particular subject area.

The FWTA websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the FWTA or the site; (b) protect and defend the rights or property of the FWTA; and, (c) act under exigent circumstances to protect the personal safety of users of the FWTA or the public.

Use of Cookies

The FWTA website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the FWTA pages, or register with the FWTA site or services, a cookie helps the FWTA to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same FWTA website, the information you previously provided can be retrieved, so you can easily use the FWTA features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the FWTA services or febsites you visit.

Security of Your Personal Information

The FWTA secures your personal information from unauthorized access, use or disclosure. The FWTA secures the personally identifiable information you provide on computer servers in a controlled, secure environment protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to This Statement

The FWTA will occasionally update this Statement of Privacy to reflect company and customer feedback. The FWTA encourages you to periodically review this Statement to be informed of how the FWTA is protecting your information.

Contact Information

The FWTA welcomes your comments regarding this Statement of Privacy. If you believe that the FWTA has not adhered to this Statement, please contact the FWTA at tweb@the-t.com   . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Landowner's Bill of Rights

This Landowner’s Bill of Rights applies to any attempt by the government or a private entity to take your property. The contents of this Bill of Rights are prescribed by the Texas Legislature in Texas Government Code Sec. 402.031 and Chapter 21 of the Texas Property Code.
To download PDF copy of this document Click Here