The reservationist will then give you an approximate time your driver will arrive. This time is only an approximation. The driver may arrive up to fifteen (15) minutes before or after this time, and be considered “on time” for your trip (Ex: if a trip is scheduled for 9:00 a.m., the driver may arrive between 8:45 a.m. and 9:15 a.m.). Please be ready to go and waiting in a place where you can hear or see the vehicle when it arrives. Once your driver arrives, you will have five (5) minutes to board the vehicle for your trip. Drivers are not allowed to go into residences to assist passengers. In places of business, nursing and retirement facilities, drivers are only permitted to pick up and drop off in the main floor lobby area. MITS may designate standard pick-up and drop-off sites at major centers and destinations such as large medical centers and malls. Operators must maintain physical sight of the vehicle at all times. To avoid delaying other passengers, drivers can only wait five (5) minutes before proceeding on their route. When booking a MITS trip to a medical facility, allow enough time for your appointment to include: seeing the physician, obtaining any prescriptions needed, and any other delays which may occur during your visit.
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